Refund policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return policy. Please review the details below to ensure a smooth return process.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition.
  • The item must be returned in its original packaging, including any tags, labels, or accessories that came with it.
  • Returns must be made within 14 days from the date of delivery (or date of purchase for in-store purchases).

Please note that some items are not eligible for return, including but not limited to:

  • Sale or clearance items.
  • Personalized or custom-made products.
  • Gift cards or digital products.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email to initiate your return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will send you instructions on how to proceed with your return, including the return address and any applicable return labels.
  3. Prepare the Package: Carefully package the item(s) to ensure they are returned in original condition. Please include your proof of purchase (receipt or order confirmation) in the return package.
  4. Ship the Item(s): Send the item(s) back to us using a tracked shipping service. We recommend keeping a copy of the tracking number for your records.

3. Refunds and Exchanges

Once we receive and inspect the returned item(s), we will notify you of the status of your refund or exchange. If your return is approved, the following will apply:

  • Refunds: If you paid via credit card, PayPal, or another payment method, the refund will be issued to the original payment method. Please allow 14 business days for the refund to appear in your account.
  • Exchanges: If you would like to exchange an item for a different size or color, please contact us to confirm availability. We will send you instructions on how to complete the exchange.

If your return is rejected because it does not meet our return criteria, we will notify you and arrange for the item to be returned to you at your expense.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund. Please provide photographic evidence of the damage or defect, along with your order number, to help us process your request quickly.

5. Order Cancellations

Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible. Once an order has been dispatched, it cannot be canceled, but you may initiate a return once the item has arrived.

6. Late or Missing Refunds

If you have not received your refund within the expected time frame, please check with your bank or credit card company, as there may be processing delays. If you still have not received your refund after checking, please contact us via email, and we will assist you further.

7. Final Sale Items

Certain items are marked as "Final Sale" and cannot be returned, refunded, or exchanged. These items will be clearly marked at checkout and on the product page.

8. Contact Us

If you have any questions or need assistance with a return, please feel free to contact us using one of the methods provided on our website. Our customer service team is here to help!