Shipping policy

Delivery Policy

Thank you for shopping with us! We aim to provide you with the best shopping experience and ensure that your orders arrive promptly and in excellent condition. Please read our delivery policy below for all the important details.

1. Processing Time

Once your order is placed, it will be processed and prepared for shipment. Please allow 2 business days for processing before your order is dispatched. Orders placed on weekends or holidays may require additional time for processing.

2. Shipping Methods and Costs

We offer free delivery up to the London M25. If your address is outside the M25, you will be required to select the Outside the M25 delivery option at checkout. Please ensure you chose the correct option, otherwise, we may require you to pay for delivery separately before delivering your goods.

3. Estimated Delivery Time

Delivery times will vary depending on your location. The average time is 4-6 working weeks from the date your order is processed.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery. If you experience any issues with tracking your order, please feel free to contact our customer support team for assistance.

5. Delivery Issues

If your order has not arrived within the estimated delivery time, or if there is any issue with your delivery, please contact us immediately. We will investigate the issue with our shipping partner and resolve it as quickly as possible.

6. Incorrect Address

It is the responsibility of the customer to ensure that the delivery address provided is accurate and complete. We are not liable for delays or lost packages due to incorrect or incomplete addresses. If you notice any errors in your shipping address after placing your order, please contact us as soon as possible, and we will make the necessary corrections before shipping.

7. Lost or Damaged Items

In the rare event that your order is lost or damaged in transit, please contact us within 5 working days of receiving your tracking information, and we will assist you in resolving the issue. Depending on the situation, we may offer a replacement or refund, subject to the circumstances.

8. Returns and Exchanges

For information about returns and exchanges, please refer to our Return Policy page.

9. Contact Us

If you have any questions or concerns regarding your delivery, please feel free to contact us using one of the methods provided on our website.